WhatsApp: Is it Just a Chat App for Your Hotel, or a Vending Machine?
Take a look at that WhatsApp Web tab open on the front desk computer right now. That unread message sitting there—"Can I get a price for 2 adults for...
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Take a look at that WhatsApp Web tab open on the front desk computer right now. That unread message sitting there—"Can I get a price for 2 adults for...
Hi, Sevara here.Let’s take that fear of "will robots steal our jobs?" out of the dim lobby bars and lay it on the table, right under the sun. Lately,...
You know the feeling in Antalya during July; the asphalt is melting, the humidity hits 80%, and the AC at the front desk is fighting a losing battle....
It’s 3:00 AM. The lobby is dead silent, except for the rhythmic grinding of the printer spitting out the Night Audit reports. Instead of listening to...
Hello everyone,Today, we are diving into the most nerve-wracking, "ticking time bomb" topic in hospitality: Negative reviews. We all know the drill; o...
Hello everyone,Today, we’re diving into my favorite, somewhat "adrenaline-pumping" part of hospitality: Upselling. Specifically, how can we add value...
Hello everyone,Today, I want to poke a hole in that giant balloon we call "globalization" in the hospitality industry. It’s 2026, and everyone is thro...
Hello everyone,Today, let’s talk about the most nerve-wracking, "hanging by a thread" topic in hospitality: those famous review scores. We all know th...
Hello everyone,Today, let’s dive into the sleepless nights of those renting out villas or apartments—the famous world of "short-term rentals." Let's b...
Hello everyone,Today, let’s focus on a detail in hotel rooms that we all love but rarely appreciate for its true value: those tiny square barcodes, th...
Hello everyone,Today, let’s take a scalpel to one of the biggest "pretending" acts in the hotel industry: Booking.com auto-replies. We all know the sc...
Hello everyone,Today, I’m going to start with a bit of a heart-to-heart. In the hotel industry, we are all stuck in the same loop: wake up, check the...
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