Privacy Policy

1. Data Collection Purpose

Your personal data is collected only and exclusively to provide Hotel AI services:

• Hotel-Guest Communication: Automated messaging via WhatsApp
• Automation: Welcome, farewell, birthday messages
• Task Assignment: Emergency notifications to departments

2. Collected Data

• Guest Name: From check-in form or WhatsApp profile
• Phone Number: For WhatsApp communication
• Message Content: All messages sent/received via WhatsApp
• Check-in/Check-out Dates: Stay duration information
• IP Address: Security and fraud prevention

3. Third-Party Sharing

4. Data Retention

5. Your Rights (GDPR/KVKK)

Under KVKK Law No. 6698, you have the right to:

• Learn whether your personal data is processed
• Request correction of personal data
• Request deletion of personal data

6. Chrome Extension

HotelAI PMS Connect extension only runs in the hotel management system (PMS) tabs that the user (hotel manager) has explicitly authorized and kept open. The extension reads the following data from the PMS interface for the HotelAI Assistant system to function correctly:

• Guest Name and Surname
• Guest Contact Information (Phone Number etc.)
• Guest Accommodation Information (Check-in/Check-out Dates etc.)
• Room Number

6. Contact