Frequently Asked Questions
Everything you need to know about HotelAI and HotelAI
What is HotelAI?
Hotel Desk is a technology platform that provides accommodation facilities with AI-powered sales and service capabilities in 132 languages, transforming hotel operations into a digital ecosystem. With its HotelAI applications, it manages all processes from guest communication to revenue management from a single center.
How can HotelAI Assistant contribute to your hotel?
Your HotelAI Assistant answers all standardized and repetitive questions (Wi-Fi password, breakfast times, transfer fees, local tour recommendations, etc.) on your behalf 24/7 in 132 languages instantly.
- Eliminates Language Barriers: Ends the constant struggle with language barriers and the obligation to answer the same questions repeatedly for receptionists.
- Increases Staff Efficiency: Receptionists take control only for emergencies and critical guest interactions. All remaining routine communication workload is transferred to AI.
- Operational Continuity: Your guests never go unanswered, even during night shifts or busy check-in/out hours.
What Are the Core Capabilities of the Smart Assistant?
Your assistant doesn't just answer questions; it offers a multifaceted solution that increases your property's revenue and guest satisfaction:
📅 Sends Scheduled Messages
The HotelAI Assistant automates celebrating guests' special occasions, sending check-out reminders, or announcing new season campaigns. By ensuring the right message is delivered at the right time without manual tracking by your staff, it keeps the emotional bond with your guests alive.
📊 Dashboard Panel
Collects all WhatsApp guest communications, staff-intervened chats, and AI performance metrics in a single central interface. This panel maximizes operational control. Soon, all communication will be in a single panel thanks to additional modules.
🌍 Provides Multilingual Support
Eliminates all communication problems caused by language barriers by instantly understanding and answering your guests in 132 languages. This feature guarantees uninterrupted and error-free service for your foreign guests in their own language, while completely eliminating the stress for receptionists.
🚨 Emergency Management
AI instantly detects critical keywords such as "Fire", "Water leak" or "Medical emergency" and activates a special protocol. While stopping answers to the guest, it guarantees life safety and rapid intervention by sending an high-priority warning message to the Reception.
⚡ Ensures Staff Efficiency
By completely transferring routine information requests (Wi-Fi password, breakfast time, etc.) to your HotelAI Assistant, it reduces your staff's load by 80%. Your staff directs their energy to more complex and revenue-generating face-to-face interactions.
🔧 Provides Technical Support
Provides detailed answers to technical questions (AC usage, TV settings, etc.). Reduces the need for the technical team to go to the room for simple user errors. If it is a situation the Assistant cannot solve, it directly informs the relevant department.
🗺️ Offers Discovery Assistant
Offers local guidance services to requests like "What should I do today?" or "Nearby restaurant recommendations". Enriches the guest experience and eliminates the necessity for receptionists to explain the same places repeatedly.
🛎️ Receive Pre-Booking Requests
Detects reservation requests, collects critical data (name, date, guests) and forwards to Reception within seconds. Creates a new revenue stream by providing a warm lead to the sales team without manual tracking.
💰 Increases In-Hotel Sales
Works like a sales assistant. Proactively recommends paid services (Spa, Massage, etc.) according to availability, enabling you to generate additional income and increasing your RevPAR.
🚐 Sells Tours & Transfers
Answers transfer and tour requests in detail without language barriers. Forwards leads to relevant departments or agencies instantly, creating a new commission stream requiring no manual intervention.
🛏️ Explains Room Types
Presents detailed info about room types and amenities. Actively recommends the most suitable room for guests, accelerating booking decisions and supporting the sales process.
🚌 Provides Transportation Info
Describes step-by-step how to reach your hotel. Shares details about public transport lines, eliminating the routine route description load for receptionists and reducing guests' stress.
👷 Tracks Staff Performance
Ensures tracking and confirmation of cleaning or technical requests. Increases operational transparency and eliminates the risk of requests being forgotten.
📈 Provides Detailed Reporting
Analyzes messages and interactions to offer strategic reports. Identifies your facility's weak and strong points by analyzing complaints and requests, drawing a roadmap for improvement.
🛡️ Prevents Negative Reviews
Performs sentiment analysis on messages. If a negative trend is detected, it instantly reports the situation to the relevant department to resolve it before a bad review is written.
✨ And More
The HotelAI Assistant continues to be developed with feedback from industry professionals. You can always request new features.
Who We Are?
We are a team from within the hospitality industry, one of you. Our goal is to solve the industry's entrenched problems with maximum efficiency using rapidly developing technologies. If you have suggestions, please let us know; because your needs shape HotelAI.
Our Other Applications
HotelAI Ranker
An AI module that tracks your hotel's performance and ranking on global OTAs in real-time, providing strategic improvement suggestions to boost visibility.
View Details arrow_forwardHotelAI Reputation
A management module that analyzes and responds to guest reviews from all major platforms using AI, boosting digital reputation and online rankings.
View Details arrow_forwardHotelAI Competitor Analysis
An intelligent tracking module that monitors and analyzes competitor prices in real-time on all global platforms, enabling competitive pricing strategies.
View Details arrow_forwardHotelAI Regional Analysis
A predictive module that forecasts future occupancy rates using AI, analyzing flight data and local events to help create profitable sales strategies.
View Details arrow_forwardHotelAI Chatbot
An AI-powered reservation assistant that instantly responds to all guest inquiries via your website in 132 languages, lightening reception workload.
View Details arrow_forwardHotelAI Social
An AI-powered reservation assistant that instantly responds to all guest inquiries via Instagram and Facebook in 132 languages.
View Details arrow_forwardFrequently Asked Questions
How long does setup take?
Integration takes just 5 minutes. Connect your WhatsApp Business account, enter your hotel information, and start using your HotelAI Assistant right away.
What if I don't have a WhatsApp Business account?
No problem! We'll guide you step-by-step through creating a WhatsApp Business account. Our support team is there for you throughout the entire process. If you request, we can handle the entire setup free of charge.
How does pricing work?
Hotel Desk operates with a credit system. The starter package starts at ₺990 and provides you with 1000 incoming/outgoing message credits per month. You can choose the package that suits your needs. We recommend switching to the Starter package during the winter months when usage is lower, and to the Professional or Corporate package during the peak season in summer. There are no extra charges, and setup is completely free.
Which languages does the AI assistant support?
Our AI assistant can automatically respond in Turkish, English, Arabic, German, and Russian. It automatically detects your guest's language and responds accordingly.
Is my data secure?
Yes! All your data is protected with SSL/TLS encryption. We are fully compliant with GDPR and Meta API requirements. Your data is used only for your hotel business.
Is there a free trial period?
Yes! We offer a 14-day free trial. No credit card required. If you like it after the trial period, you can start paying.
Can it integrate with my existing PMS system?
We currently work with manual data entry. However, we offer custom solutions for API integration in our Enterprise package. Contact us for details.
Do you provide support services?
Of course! We offer email support in all packages. Professional package includes priority support, and Enterprise package includes 24/7 phone support.
What should I do if I want to cancel?
You can cancel with one click from the dashboard anytime. No partial refunds, but you can continue using the service until the end of the current period.
How Does the System Work?
After registering with the system, custom stickers designed for you will be shipped to your hotel address. Simply place these QR Code stickers in appropriate locations in your rooms (e.g., mirror, door, refrigerator). Guests scan the QR Code to connect to your WIFI network, and the Smart Assistant will identify itself. The HotelAI Assistant will then manage the entire process on your behalf and stay in touch with your guests 24/7.