Hotel Desk Blog

calendar_today 08 Jan 2026

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How to Catch Negative Reviews Before They Hit the Internet

Hello everyone,Today, we are diving into the most nerve-wracking, "ticking time bomb" topic in hospitality: Negative reviews. We all know the drill; o...

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calendar_today 08 Jan 2026

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The Art of the Upsell: Selling Extra Services Before the Guest Even Steps into the Room

Hello everyone,Today, we’re diving into my favorite, somewhat "adrenaline-pumping" part of hospitality: Upselling. Specifically, how can we add value...

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calendar_today 08 Jan 2026

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Serving in 132 Languages: A Luxury or a Necessity?

Hello everyone,Today, I want to poke a hole in that giant balloon we call "globalization" in the hospitality industry. It’s 2026, and everyone is thro...

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calendar_today 06 Jan 2026

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How to Boost Your Booking & Airbnb Ratings Using AI

Hello everyone,Today, let’s talk about the most nerve-wracking, "hanging by a thread" topic in hospitality: those famous review scores. We all know th...

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calendar_today 06 Jan 2026

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Managing Remote Operations for Short-Term Rentals (Villas/Apts)

Hello everyone,Today, let’s dive into the sleepless nights of those renting out villas or apartments—the famous world of "short-term rentals." Let's b...

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calendar_today 05 Jan 2026

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QR Sticker Codes: The Quietest and Hardest-Working Member of Your Front Office

Hello everyone,Today, let’s focus on a detail in hotel rooms that we all love but rarely appreciate for its true value: those tiny square barcodes, th...

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calendar_today 04 Jan 2026

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Personalizing Booking Auto-Replies: Smart Messaging with HotelAI

Hello everyone,Today, let’s take a scalpel to one of the biggest "pretending" acts in the hotel industry: Booking.com auto-replies. We all know the sc...

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calendar_today 04 Jan 2026

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HotelAI New Features: Reputation Management, Rank Tracker, and Web Chatbot

Hello everyone,Today, I’m going to start with a bit of a heart-to-heart. In the hotel industry, we are all stuck in the same loop: wake up, check the...

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calendar_today 03 Jan 2026

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Airbnb AI Agent: Manage Operations with a Digital Concierge

Hello everyone,Today, let’s dive into this famous "AI Agent" buzz. Especially in the Airbnb space, things have gotten quite heated. There are "chatbot...

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calendar_today 02 Jan 2026

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Contactless Check-in Revolution in Dubai Hotels

Hello everyone,Today, let's turn our gaze somewhere far away—yet close to our hearts in terms of vision: Dubai. You’ve probably seen the news; the tra...

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calendar_today 01 Jan 2026

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Strategies to Reduce OTA Commissions: Directing Guests to WhatsApp

Hello everyone,Today, let’s talk about that famous "silent partner" in the hotel industry—the OTA commissions—and how we can smartly break free from t...

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calendar_today 30 Dec 2025

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Ending Chaos in Expedia Guest Communication

Hello everyone,Today, let’s talk about the polyphonic, multi-channel, and sometimes utterly exhausting "message traffic" chaos. Specifically, let’s fo...

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