How to Catch Negative Reviews Before They Hit the Internet
Hello everyone,Today, we are diving into the most nerve-wracking, "ticking time bomb" topic in hospitality: Negative reviews. We all know the drill; o...
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Hello everyone,Today, we are diving into the most nerve-wracking, "ticking time bomb" topic in hospitality: Negative reviews. We all know the drill; o...
Read More arrow_forwardHello everyone,Today, we’re diving into my favorite, somewhat "adrenaline-pumping" part of hospitality: Upselling. Specifically, how can we add value...
Read More arrow_forwardHello everyone,Today, I want to poke a hole in that giant balloon we call "globalization" in the hospitality industry. It’s 2026, and everyone is thro...
Read More arrow_forwardHello everyone,Today, let’s talk about the most nerve-wracking, "hanging by a thread" topic in hospitality: those famous review scores. We all know th...
Read More arrow_forwardHello everyone,Today, let’s dive into the sleepless nights of those renting out villas or apartments—the famous world of "short-term rentals." Let's b...
Read More arrow_forwardHello everyone,Today, let’s focus on a detail in hotel rooms that we all love but rarely appreciate for its true value: those tiny square barcodes, th...
Read More arrow_forwardHello everyone,Today, let’s take a scalpel to one of the biggest "pretending" acts in the hotel industry: Booking.com auto-replies. We all know the sc...
Read More arrow_forwardHello everyone,Today, I’m going to start with a bit of a heart-to-heart. In the hotel industry, we are all stuck in the same loop: wake up, check the...
Read More arrow_forwardHello everyone,Today, let’s dive into this famous "AI Agent" buzz. Especially in the Airbnb space, things have gotten quite heated. There are "chatbot...
Read More arrow_forwardHello everyone,Today, let's turn our gaze somewhere far away—yet close to our hearts in terms of vision: Dubai. You’ve probably seen the news; the tra...
Read More arrow_forwardHello everyone,Today, let’s talk about that famous "silent partner" in the hotel industry—the OTA commissions—and how we can smartly break free from t...
Read More arrow_forwardHello everyone,Today, let’s talk about the polyphonic, multi-channel, and sometimes utterly exhausting "message traffic" chaos. Specifically, let’s fo...
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