AI & AUTOMATION

Message Reports

Message and Communication Reports logs all chat activities that your guests perform over WhatsApp, Telegram, and online chat channels. It presents the top guest intents (AI intent), satisfaction survey feedback, and department-based upsell realization metrics on a single screen.

Incoming/Outgoing Message Stats

Scheduled Automation Tracking

Survey Feedback & Sentiment Analysis

Message Reports Capabilities

Reporting features that optimize guest communication and upsells:

Feature

Communication Statistics

Presents incoming/outgoing message volumes and automation (Check-in, Birthday) usages.

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Feature

Satisfaction Survey Analysis

Graphically displays satisfaction and dissatisfaction rates of guests returning the survey.

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Feature

Intent / Topic Analytics

Reports the top 5 question categories and counts categorized by AI.

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Feature

Ancillary Upsell Tracking

Lists completion and conversion rates of requests routed to in-hotel departments.

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