HotelAI New Features: Reputation Management, Rank Tracker, and Web Chatbot

Hello everyone,

Today, I’m going to start with a bit of a heart-to-heart. In the hotel industry, we are all stuck in the same loop: wake up, check the occupancy rates, fix a crisis at breakfast, manage the staff, and at the end of the day, sit down at the computer for that famous "marathon of screens." One tab for Booking reviews, another for TripAdvisor, and a third where you’re desperately searching "Where do I actually rank on Google today?"

Let’s be honest—when you try to track this much data from so many different places, you aren't managing your hotel; you’re just being dragged along by the chaos. That’s why we didn't just build HotelAI to be an assistant; we built it to be the "Smart Control Center" at the very heart of your operation. With our new suite of applications, we are ending this fragmentation. Let’s take a look at what we’ve added.

Reputation Management: No More All-Nighters at the Keyboard

Guest reviews are the digital destiny of a hotel. But logging into every platform individually and typing out "Thank you for taking the time to share your feedback" to every single guest is both soul-crushing and exhausting.

With our new Reputation Management tool, we’ve gathered all your reviews and ratings from Google, TripAdvisor, Yandex, Booking, Airbnb, and Expedia onto a single page. But here’s the real kicker: The Smart Hotel Assistant analyzes the reviews for you and drafts personalized, sincere, and professional replies. You just click "Approve." Tracking scores from one place? That was the easy part.

Rank Tracker: "Out of Sight, Out of Mind"

We all know the truth: if you’ve fallen to the second page on Booking or Google, you basically don't exist. So, where exactly do you rank right now across all platforms? Aren't you tired of opening "Incognito" tabs and scrolling endlessly just to find your own hotel?

With the Rank Tracker, you can now see your real-time rankings on all major platforms (Google, Yandex, Expedia, etc.) at a glance. But we don’t just tell you "You’re in 8th place." Our smart assistant kicks in and provides strategic advice on how to climb higher. It’s like having a digital Revenue Manager by your side 24/7.

Web Chatbot: Turn Your Website into a Sales Rep, Not Just a Catalog

Most hotel websites are just digital brochures with pretty pictures. A guest visits, has a question, finds no one to talk to, and—hop—they head back to those OTAs where we pay heavy commissions.

With our new Web Chatbot, we integrate the Smart Hotel Assistant directly into your website. This assistant doesn’t sleep, doesn't get tired, and handles all guest inquiries instantly. Do they want to book? The assistant guides them. Do they want to know about room features? It answers immediately. The goal is clear: catch the guest in the moment and convert them into a direct booking.

It’s Not Just About Tech; It’s About Winning Back Your Time

Friends, I’m not telling you about these tools just so you can say, "Wow, they made some cool software." I’m telling you this because we want you to get out of that reception chaos and have the time to actually look your guests in the eye. Data here, reviews there, assistant somewhere else... it's over. Now, everything is under one roof: HotelAI.

The future belongs to those who manage their operations from a single, smart hub. We are ready—are you?

Which of these three tools do you think would relieve your operation the most? Let’s talk in the comments. 👇